William K. Turner
William K. Turner

Discovering the Top 3PL for Demandware

10 min read

Published on: Jan 5, 2024

Last updated on: Jan 27, 2024

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Demandware (now known as Salesforce Commerce Cloud) is a leading eCommerce platform that powers some of the world’s most popular online stores. 

It offers a range of features and functionalities to help merchants create, manage, and optimize their eCommerce platform. 

However, Demandware is not a complete eCommerce solution. It does not handle the physical aspects of order fulfillment, such as warehousing, picking, packing, and shipping. 

This is where third-party logistics (3PL) providers come in.

In this blog, we will introduce you to the top 3PLs for Demandware. We will also tell you about the best 3PL company you should go for. 

So, without further ado, let’s dive right in!

What is the Role of 3PL in Demandware?

A 3PL company offers logistics services to eCommerce merchants. They take care of the storage, handling, and delivery of the products that are sold on the online store. 

By outsourcing these tasks to a 3PL provider, merchants can focus on their core competencies, to fill the shopping carts and ensure the best customer service. 

Benefits of Outsourcing Demandware Fulfillment to 3PL

A 3PL provider can offer various benefits to Demandware merchants, such as:


By outsourcing fulfillment to a 3PL provider, businesses can adapt to changes in order volume and inventory levels, especially during peak seasons and promotions. 

They can also access a wider network of warehouses and carriers to reach more customers and markets.


A 3PL provider can leverage their economies of scale and expertise to reduce the operational costs and overheads of order fulfillment. 

They can also negotiate better rates and discounts with shipping carriers and suppliers on behalf of their clients.

Customer Satisfaction

Outsourcing to a 3PL provider can ensure fast and reliable delivery of orders to customers, which can improve customer experience.

They can also offer value-added services, such as tracking, returns, and customization, to enhance customer loyalty and retention.


A 3PL provider can offer advanced technology solutions, such as cloud-based eCommerce platforms, warehouse management systems, and shipping software

They can also integrate with Demandware and other platforms, such as marketplaces, payment gateways, and CRM systems, to streamline data exchange and order management.

Streamline Processes

Outsourcing to a 3PL provider can ensure a streamlined fulfillment process.  They use their expertise and technology to optimize inventory management, order processing, and shipment coordination.

They can also leverage their global network of partners and carriers to ensure the fastest and most cost-effective delivery routes.

Proven Experience

A 3PL provider can offer proven experience in handling complex and diverse fulfillment needs, such as handling multiple product categories, managing returns, and fulfilling international orders.

They can also demonstrate their track record of success by providing references, case studies, and testimonials from satisfied clients.

Increased Flexibility

Businesses can benefit from outsourcing to a 3PL provider by getting increased flexibility and customization to their fulfillment solutions.

3PL providers can also adapt to changing market conditions and customer demands by scaling their operations up or down as needed.

How 3PLs Help Fulfill Demandware Orders?

Businesses also need to ensure that their orders are fulfilled and shipped to their customers in a timely and cost-effective manner. This is where third-party logistics (3PL) providers come in.

3PLs are companies that specialize in providing warehousing, order fulfillment, and shipping services to eCommerce businesses. 

By outsourcing these functions to a 3PL, businesses can benefit from the following advantages:

  • Reduced operational costs: 3PLs can leverage their economies of scale, expertise, and technology to optimize the fulfillment process and lower the costs of storage, labor, packaging, and shipping.
  • Increased efficiency and accuracy: 3PLs can handle high volumes of orders and ensure that they are processed, packed, and shipped correctly and quickly. 
    3PLs can also provide real-time tracking and inventory management to prevent stockouts and overstocking.
  • Improved customer satisfaction: 3PLs can offer fast and reliable delivery options, such as same-day, next-day, or two-day shipping, to meet the expectations of online shoppers.
    3PLs can also handle returns processing, as well as provide customer service and support.
  • Enhanced scalability and flexibility: 3PLs can accommodate seasonal fluctuations and growth in demand, as well as expand to new markets and regions. 
    3PLs can also offer customized solutions and value-added services, such as kitting, bundling, labeling, and gift wrapping.

How Do 3PLs Connect With Demandware?

To enable a seamless integration between Demandware and a 3PL, businesses need to establish a data connection that allows the exchange of information between the two systems. 

This data connection can be achieved through two methods: 

  • Middleware 
  • API


Middleware is a software solution that provides a pre-built connection between Demandware and 3PL's warehouse management system (WMS). 

Middleware simplifies the integration process and reduces the time and cost of implementation. 

However, middleware may have some limitations in terms of customization, functionality, and security.


API is a programming interface that allows direct communication between Demandware and a 3PL's WMS. API offers more control, flexibility, and innovation, as well as real-time data access and visibility. 

However, API requires more technical resources and expertise, as well as longer development and testing time.

The choice between middleware and API depends on the specific needs and preferences of each business. 

Some businesses may opt for a hybrid approach, where they use middleware for a quick and easy integration, and then switch to API for a more robust and advanced connection.

Top 5 3PL Companies for Demandware

There are many 3PL providers in the market, but not all of them are compatible with Demandware. 

Demandware merchants need to choose a 3PL provider that can integrate seamlessly with their eCommerce platforms. 

Here are some of the top 3PL companies for Demandware:

3PL Fulfillment Prep

3PL Fulfillment Prep is a specialized 3PL provider for eCommerce businesses. They offer end-to-end fulfillment solutions, from receiving and storing inventory to picking, packing, and shipping orders, to managing returns and exchanges. 

3PL Fulfillment Prep provides real-time inventory and order management, analytics, and reporting.

They are fully integrated with Demandware, which means that orders are automatically synced and fulfilled, and inventory levels are updated in real-time. 

The company also offers a flat-rate pricing model, which means that merchants only pay for the services they use, without any hidden fees or minimums.


UPS is one of the largest and most trusted logistics companies in the world. They offer a comprehensive range of services, from transportation and distribution to warehousing and fulfillment.

They also have a global network of facilities and vehicles, as well as advanced technology and systems.


FedEx is another leading logistics company that offers a wide array of services and solutions for eCommerce businesses. 

They offer transportation and delivery, warehousing and fulfillment, customs and trade, and supply chain management. They also have a large and diverse network of locations and resources, as well as innovative and reliable technology and tools.

Omni Logistics

Omni Logistics is a 3PL provider that specializes in eCommerce fulfillment and distribution.

They offer customized solutions, from inventory management and order processing to packaging and shipping, to returns and reverse logistics. 

They also provide real-time visibility and control, as well as data and insights.


DHL is an international 3PL provider that focuses on eCommerce fulfillment and shipping. The services offered by DHL range from storing and managing inventory to picking, packing, and shipping orders. 

They provide real-time inventory and order tracking, analytics, and reporting. They also offer affordable and predictable pricing, as well as fast and reliable shipping options.

Choosing a 3PL for Demandware

Choosing a 3PL provider for Demandware is not a simple decision. It depends on various factors, such as: size, type and volume of products, target market and customer expectations, budget, goals, and compatibility with the eCommerce platform.

However, based on the criteria and comparison above, we can conclude that 3PL Fulfillment Prep is a better choice for Demandware merchants. 

They offer the following advantages over the other 3PL providers:

  • They are specialized and experienced in eCommerce fulfillment, which means that they understand the needs and challenges of online businesses.
  • They are fully integrated with Demandware, which means that they can offer seamless and automated order fulfillment, as well as real-time inventory and order management.
  • They also offer the best value and transparency for their services, without any hidden fees or minimums.

Boost Your eCommerce Business with Demandware and 3PL Services 

Here are some factors to consider when choosing a 3PL service for your Demandware eCommerce business:


The 3PL service should have the technical capability and experience to integrate with your Demandware platform and exchange data in real time. 

This will ensure smooth order processing, inventory tracking, and shipment tracking. You should also look for a 3PL service that can support other eCommerce platforms that you may use, such as Amazon, Walmart, Shopify, Etsy, and eBay.


When opting for a 3PL, choose one with the best location based on your business requirements. Ensure that the 3PL service has strategically located warehouses across the U.S. or the world, depending on your target market.

This will reduce the shipping time and cost, and improve customer satisfaction. You should also check the 3PL service’s shipping options, rates, and carriers, and compare them with your preferences and budget.


The 3PL service should have enough space, staff, and equipment to handle your current and projected order volume. 

You should also look for a 3PL service that can accommodate your product size, weight, and special requirements, such as fragile, perishable, or hazardous items. 

Additionally, the 3PL service should be able to cope with peak seasons, such as holidays, and offer flexible storage and fulfillment plans.


The 3PL service should have a high standard of quality and accuracy in fulfilling your orders. You should look for a 3PL service that has a low error rate, a high fulfillment rate, and a last-minute fulfillment option. 

You should also look for a 3PL service that offers quality control, inspection, labeling, and packaging services and follows your brand guidelines and specifications.

Customer Service

The 3PL service should have a responsive and professional customer service team that can answer your queries and resolve your issues promptly. 

You should look for a 3PL service that has a dedicated account manager, a 24/7 support line, and a user-friendly online portal. 

You should also look for a 3PL service that has a transparent and fair policy for returns, refunds, and damages.

So there you have it!

Demandware is a powerful and popular eCommerce platform that can help merchants create and grow their online presence.

However, it needs to cover the physical aspects of order fulfillment, which are essential for eCommerce success. 

This is why Demandware merchants need to partner with a 3PL provider that can handle their logistics needs and offer them the best service and value.

Among the top 5 3PL providers for Demandware, 3PL Fulfillment Prep is the best choice. They offer specialized and integrated eCommerce fulfillment solutions, as well as flat-rate and transparent pricing. 

So, don’t let the complexities of the fulfillment process hold you back from growing your business. 

Contact 3PL Fulfillment and Prep today and get a free quote for their eCommerce fulfillment services.

You’ll be amazed by how much time, money, and hassle you can save by outsourcing your logistics to the experts.

William K. Turner


William K. Turner (Supply Chain Management)

Willian K. Turner, our esteemed author with expertise in International Trade, Global Logistics, and Supply Chain Management, has a lot to offer when it comes to writing about these topics. He has a wealth of experience and knowledge to share with readers. Whether he's writing blog posts or articles his insights will be surely valuable to anyone interested in these industries.

Willian K. Turner, our esteemed author with expertise in International Trade, Global Logistics, and Supply Chain Management, has a lot to offer when it comes to writing about these topics. He has a wealth of experience and knowledge to share with readers. Whether he's writing blog posts or articles his insights will be surely valuable to anyone interested in these industries.

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